WAIKUU

Nous contacter

Moïchi – Support

Moïchi Support

Welcome to Moïchi support! We’re here to help you make the most of your minimalist journaling experience.

Quick Start Guide

Creating Your First Entry

  1. Tap the « + » button at the bottom of the screen
  2. Write your daily thought or reflection (up to 2000 characters)
  3. Draw your mood with your finger or Apple Pencil
  4. Tap « Save » to create your entry

Viewing Past Entries

  • List View: Scroll through your recent entries on the home screen
  • Calendar View: Tap the calendar icon to see entries by date
  • Free Access: View the last 14 days for free
  • Premium Access: Unlock unlimited history with a one-time purchase

Editing and Deleting Entries

  • Edit: Tap on any entry to open and modify it
  • Delete: Swipe left on any entry and tap the delete button
  • Undo Drawing: Use the undo button while drawing your mood sketch

Frequently Asked Questions

General

What is Moïchi?

Moïchi is a minimalist journaling app that helps you capture your day in 30 seconds. Each day, write a single phrase and draw a simple mood sketch. It’s intentionally simple to make daily journaling effortless.

How much does Moïchi cost?

Moïchi is free with access to the last 14 days of entries. For unlimited access to your entire journal history, you can purchase Premium for a one-time payment of €4.99 (no subscription).

Do I need to create an account?

No! Moïchi doesn’t require any account, email, or login. All your data is stored privately on your device.

What languages does Moïchi support?

Moïchi supports 21 languages: English (US/GB), French, German, Spanish, Italian, Portuguese (Brazil/Portugal), Dutch, Swedish, Polish, Turkish, Danish, Greek, Norwegian, Vietnamese, Japanese, Korean, Chinese (Simplified/Traditional), Russian, Catalan, and Croatian.

Data and Privacy

Where is my data stored?

All your journal entries, drawings, and preferences are stored locally on your device using Apple’s secure SwiftData framework. We never upload your data to any server or cloud service.

Can I access my journal on multiple devices?

By default, your journal is stored only on your device. However, if you have iCloud Backup enabled in your iOS settings, your Moïchi data may be included in your device backup and can be restored to a new device.

Is my journal private?

Yes, completely. Your journal entries never leave your device unless you explicitly export them. We cannot access your data, and we don’t collect any analytics or tracking information.

How do I back up my journal?

We recommend two backup methods:

  1. iCloud Backup: Enable iCloud Backup in your iOS Settings → [Your Name] → iCloud → iCloud Backup
  2. PDF Export: Use Moïchi’s export feature to create a PDF backup of your journal entries

Premium Features

What does Premium unlock?

Premium unlocks:

  • Unlimited access to your entire journal history (no 14-day limit)
  • Two additional premium themes (Night and Autumn)
  • Support for ongoing development and updates

Is Premium a subscription?

No! Premium is a one-time purchase. Pay once, own it forever.

Can I restore my Premium purchase on a new device?

Yes! Premium purchases are tied to your Apple ID. On a new device:

  1. Open Moïchi
  2. Tap on any locked entry or theme
  3. Tap « Restore Purchase »

How do I request a refund?

All purchases are processed by Apple. To request a refund:

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find your Moïchi purchase
  4. Select « Request a refund »
  5. Choose a reason and submit

Features and Usage

Can I write more than one entry per day?

Moïchi is designed for one entry per day to maintain simplicity and focus. Each entry represents a snapshot of your day.

Is there a character limit for entries?

Yes, each entry can contain up to 2000 characters. A visual indicator appears when you reach 90% of this limit.

Can I use Apple Pencil to draw my mood sketch?

Yes! Moïchi fully supports Apple Pencil. You can also draw with your finger on any iOS device.

How do I change themes?

  1. Tap the settings icon (gear) in the top-right corner
  2. Scroll to the « Themes » section
  3. Tap on any theme to apply it

Note: Night and Autumn themes require Premium.

How do I export my journal?

  1. Open Settings
  2. Tap « Export Journal to PDF »
  3. Choose where to save or share the PDF

Troubleshooting

My entries disappeared. What happened?

If your entries are missing:

  1. Ensure you didn’t accidentally delete them
  2. Check if you restored your device from a backup that didn’t include Moïchi data
  3. Verify you’re using the same device where you created the entries (data is stored locally)

Unfortunately, if data is lost and you don’t have a backup, we cannot recover it because all data is stored locally on your device.

The app crashes or freezes. What should I do?

  1. Force Quit: Swipe up from the bottom (or double-tap Home button) and swipe Moïchi away
  2. Restart Device: Turn your device off and back on
  3. Update App: Check the App Store for Moïchi updates
  4. Update iOS: Ensure you’re running iOS 17.0 or later
  5. If the issue persists, contact support (see below)

I can’t purchase Premium. What’s wrong?

If you’re having trouble purchasing Premium:

  1. Verify your payment method in Settings → [Your Name] → Payment & Shipping
  2. Check that In-App Purchases are enabled: Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases
  3. Sign out and back into your Apple ID
  4. Restart your device

My Premium purchase didn’t unlock. What should I do?

  1. Close and reopen the app
  2. Tap « Restore Purchase » in the Premium screen
  3. Verify you’re signed in with the same Apple ID used for the purchase
  4. Check your purchase receipt in App Store → [Your Profile] → Purchased

The drawing canvas isn’t working properly.

  • Ensure you’re drawing on the canvas area (below the text field)
  • Try using a different finger or your Apple Pencil
  • Restart the app if the canvas becomes unresponsive

System Requirements

  • iOS Version: iOS 17.0 or later
  • Devices: iPhone, iPad, and iPod touch
  • Storage: Minimal (typically less than 50MB depending on journal size)
  • Internet: Not required (except for Premium purchase)

Feature Requests

We’re always looking to improve Moïchi while maintaining its minimalist philosophy. If you have a feature suggestion:

  1. Email us at support@waikuu.com
  2. Include a brief description of the feature
  3. Explain how it would enhance your journaling experience

Note: We prioritize features that align with Moïchi’s core principle of simplicity and minimalism.

Contact Support

If you couldn’t find an answer to your question or need additional help:

Email: support@waikuu.com
Response Time: We typically respond within 24-48 hours
Website: https://waikuu.com

When contacting support, please include:

  • Your iOS version (Settings → General → About → Software Version)
  • Your device model (e.g., iPhone 15 Pro, iPad Air)
  • Moïchi app version (Settings → About)
  • A detailed description of your issue
  • Screenshots if applicable

About Moïchi

Moïchi is developed by Waikuu, a small indie development studio passionate about creating simple, beautiful, and private apps. We believe that journaling should be effortless and personal, which is why we built Moïchi with extreme minimalism and complete privacy in mind.

Resources

Thank you for using Moïchi. Your daily moments matter. 🌿