Welcome to Snake GO Support! We’re here to help you get the most out of your gaming experience.
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## Quick Links
– [FAQs](#frequently-asked-questions)
– [Troubleshooting](#troubleshooting)
– [Contact Support](#contact-us)
– [Report a Bug](#report-a-bug)
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## Frequently Asked Questions
### General
**Q: What is Snake GO?**
A: Snake GO is a modern reimagining of the classic Snake game with 4 game modes, 50 levels of progression, 12 unlockable skins, and Game Center leaderboards.
**Q: What devices support Snake GO?**
A: Snake GO requires iOS 17.0 or later and runs on iPhone and iPad.
**Q: Is Snake GO free?**
A: Yes! Snake GO is free to download and play. An optional Premium upgrade ($2.99) unlocks additional content and removes ads.
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### Game Modes
**Q: What game modes are available?**
A:
– **Classic**: Traditional snake with walls
– **No Walls**: Snake wraps around the screen
– **Chrono** (Premium): Race against time – 90 seconds to score as high as possible
– **Arcade+** (Premium): Power-ups, special foods, and chaos!
**Q: How do I unlock Chrono and Arcade+ modes?**
A: These modes are included with the Premium upgrade ($2.99 one-time purchase).
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### Premium & Purchases
**Q: What does Premium include?**
A: Premium ($2.99) includes:
– Chrono and Arcade+ game modes
– 6 exclusive premium skins
– Ad-free experience
– All future premium content
**Q: How do I restore my purchase?**
A: Go to Settings > Restore Purchases. Make sure you’re signed in with the same Apple ID used for the original purchase.
**Q: I purchased Premium but it’s not working**
A:
1. Make sure you’re signed into the correct Apple ID
2. Try Settings > Restore Purchases
3. Restart the app
4. If the issue persists, contact us at support@waikuu.com
**Q: Can I get a refund?**
A: Refunds are handled by Apple. Visit [reportaproblem.apple.com](https://reportaproblem.apple.com) to request a refund.
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### Game Progress
**Q: Is my progress saved?**
A: Yes! Your scores, level, XP, coins, skins, and boosters are saved automatically on your device.
**Q: Can I transfer my progress to a new device?**
A: Game progress is stored locally on your device. However:
– Premium purchase can be restored via Settings > Restore Purchases
– Game Center scores sync across devices if you’re signed in
**Q: How do I reset my progress?**
A: Go to Settings > Reset Progress. Note: This resets level, XP, coins, and boosters but keeps your Premium status.
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### Leaderboards & Game Center
**Q: How do I access leaderboards?**
A: Tap « Leaderboard » on the main menu. You must be signed into Game Center to view and submit scores.
**Q: My score isn’t appearing on the leaderboard**
A:
1. Make sure Game Center is enabled in iOS Settings
2. Sign in with your Apple ID
3. Check your internet connection
4. Try submitting a new score
**Q: Can I play without Game Center?**
A: Yes! Game Center is optional. You can play all game modes without it, but won’t be able to submit scores to leaderboards.
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### Daily Wheel
**Q: How does the Daily Wheel work?**
A:
– You get 1 free spin every 24 hours
– Watch an ad for up to 3 bonus spins per day
– Win coins, boosters, or even 24-hour skin trials!
**Q: What rewards can I win?**
A: 10 different rewards including:
– Coins (10, 25, 50, 100, or jackpot 200)
– Boosters (Head Start, Slow Start, Shield, Double XP)
– 24-hour premium skin trial
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### Boosters
**Q: What are boosters?**
A: Boosters give you advantages in your next game:
– **Head Start** (50 coins): Start with 5 food already eaten
– **Slow Start** (30 coins): 30% slower speed for first 10 food
– **Shield** (200 coins): Survive one collision
– **Double XP** (75 coins): Earn 2× XP for the entire game
**Q: How do I use boosters?**
A: Before starting a game, tap the boosters you want to activate. They’ll be consumed when the game begins.
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## Troubleshooting
### App Crashes
If the app crashes:
1. Force close and restart the app
2. Restart your device
3. Update to the latest version of Snake GO
4. Make sure you have iOS 17.0 or later
5. Contact support if the issue persists
### Performance Issues
If the game is laggy:
1. Close background apps
2. Make sure your device isn’t in Low Power Mode
3. Restart your device
4. Update iOS to the latest version
### Ads Not Loading
If ads fail to load:
1. Check your internet connection
2. Disable any VPN or ad blockers
3. Wait a few minutes and try again
4. This doesn’t affect gameplay – continue playing!
### Audio Issues
If sound effects aren’t working:
1. Check Settings > Sound Effects is enabled
2. Make sure your device isn’t on silent mode
3. Check the device volume
4. Restart the app
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## Contact Us
Can’t find what you’re looking for? We’re here to help!
**Email**: support@waikuu.com
When contacting support, please include:
– Your device model (e.g., iPhone 15 Pro)
– iOS version (e.g., iOS 17.2)
– App version (found in Settings)
– Detailed description of the issue
– Screenshots if applicable
**Response Time**: We typically respond within 24-48 hours.
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## Report a Bug
Found a bug? Help us improve Snake GO!
Send bug reports to: **support@waikuu.com**
Please include:
1. Steps to reproduce the bug
2. What you expected to happen
3. What actually happened
4. Device and iOS version
5. Screenshots or screen recordings
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## Feature Requests
Have an idea to make Snake GO better? We’d love to hear it!
Send suggestions to: **support@waikuu.com**
Subject line: « Feature Request: [Your Idea] »
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## App Information
– **Developer**: Waikuu
– **App Store ID**: 6740094031
– **Bundle ID**: waikuu.Snake-GO
– **Current Version**: 2.4
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*Thank you for playing Snake GO!*