Support – Snake GO
Welcome to Snake GO Support! We’re here to help you get the most out of your gaming experience.
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## Quick Links
– FAQs
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## Frequently Asked Questions
### General
Q: What is Snake GO?
A: Snake GO is a modern reimagining of the classic Snake game with 4 game modes, 50 levels of progression, 12 unlockable skins, and Game Center leaderboards.
Q: What devices support Snake GO?
A: Snake GO requires iOS 17.0 or later and runs on iPhone and iPad.
Q: Is Snake GO free?
A: Yes! Snake GO is free to download and play. An optional Premium upgrade ($2.99) unlocks additional content and removes ads.
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### Game Modes
Q: What game modes are available?
A:
– Classic: Traditional snake with walls
– No Walls: Snake wraps around the screen
– Chrono (Premium): Race against time – 90 seconds to score as high as possible
– Arcade+ (Premium): Power-ups, special foods, and chaos!
Q: How do I unlock Chrono and Arcade+ modes?
A: These modes are included with the Premium upgrade ($2.99 one-time purchase).
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### Premium & Purchases
Q: What does Premium include?
A: Premium ($2.99) includes:
– Chrono and Arcade+ game modes
– 6 exclusive premium skins
– Ad-free experience
– All future premium content
Q: How do I restore my purchase?
A: Go to Settings > Restore Purchases. Make sure you’re signed in with the same Apple ID used for the original purchase.
Q: I purchased Premium but it’s not working
A:
- Make sure you’re signed into the correct Apple ID
- Try Settings > Restore Purchases
- Restart the app
- If the issue persists, contact us at support@waikuu.com
Q: Can I get a refund?
A: Refunds are handled by Apple. Visit reportaproblem.apple.com to request a refund.
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### Game Progress
Q: Is my progress saved?
A: Yes! Your scores, level, XP, coins, skins, and boosters are saved automatically on your device.
Q: Can I transfer my progress to a new device?
A: Game progress is stored locally on your device. However:
– Premium purchase can be restored via Settings > Restore Purchases
– Game Center scores sync across devices if you’re signed in
Q: How do I reset my progress?
A: Go to Settings > Reset Progress. Note: This resets level, XP, coins, and boosters but keeps your Premium status.
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### Leaderboards & Game Center
Q: How do I access leaderboards?
A: Tap « Leaderboard » on the main menu. You must be signed into Game Center to view and submit scores.
Q: My score isn’t appearing on the leaderboard
A:
- Make sure Game Center is enabled in iOS Settings
- Sign in with your Apple ID
- Check your internet connection
- Try submitting a new score
Q: Can I play without Game Center?
A: Yes! Game Center is optional. You can play all game modes without it, but won’t be able to submit scores to leaderboards.
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### Daily Wheel
Q: How does the Daily Wheel work?
A:
– You get 1 free spin every 24 hours
– Watch an ad for up to 3 bonus spins per day
– Win coins, boosters, or even 24-hour skin trials!
Q: What rewards can I win?
A: 10 different rewards including:
– Coins (10, 25, 50, 100, or jackpot 200)
– Boosters (Head Start, Slow Start, Shield, Double XP)
– 24-hour premium skin trial
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### Boosters
Q: What are boosters?
A: Boosters give you advantages in your next game:
– Head Start (50 coins): Start with 5 food already eaten
– Slow Start (30 coins): 30% slower speed for first 10 food
– Shield (200 coins): Survive one collision
– Double XP (75 coins): Earn 2× XP for the entire game
Q: How do I use boosters?
A: Before starting a game, tap the boosters you want to activate. They’ll be consumed when the game begins.
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## Troubleshooting
### App Crashes
If the app crashes:
- Force close and restart the app
- Restart your device
- Update to the latest version of Snake GO
- Make sure you have iOS 17.0 or later
- Contact support if the issue persists
### Performance Issues
If the game is laggy:
- Close background apps
- Make sure your device isn’t in Low Power Mode
- Restart your device
- Update iOS to the latest version
### Ads Not Loading
If ads fail to load:
- Check your internet connection
- Disable any VPN or ad blockers
- Wait a few minutes and try again
- This doesn’t affect gameplay – continue playing!
### Audio Issues
If sound effects aren’t working:
- Check Settings > Sound Effects is enabled
- Make sure your device isn’t on silent mode
- Check the device volume
- Restart the app
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## Contact Us
Can’t find what you’re looking for? We’re here to help!
Email: support@waikuu.com
When contacting support, please include:
– Your device model (e.g., iPhone 15 Pro)
– iOS version (e.g., iOS 17.2)
– App version (found in Settings)
– Detailed description of the issue
– Screenshots if applicable
Response Time: We typically respond within 24-48 hours.
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## Report a Bug
Found a bug? Help us improve Snake GO!
Send bug reports to: support@waikuu.com
Please include:
- Steps to reproduce the bug
- What you expected to happen
- What actually happened
- Device and iOS version
- Screenshots or screen recordings
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## Feature Requests
Have an idea to make Snake GO better? We’d love to hear it!
Send suggestions to: support@waikuu.com
Subject line: « Feature Request: [Your Idea] »
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## App Information
– Developer: Waikuu
– App Store ID: 6740094031
– Bundle ID: waikuu.Snake-GO
– Current Version: 2.4
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Thank you for playing Snake GO!