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Support

👨‍💻 Customer Support

How

    can we help you?

Find

    answers to your questions below. Can’t find what you’re looking for?

✉️ Contact us at support@waikuu.com

[↓ Download Smart

        Rename on Mac App Store](https://apps.apple.com/app/smart-rename/id6754044932)

General Questions

What is Smart

        Rename?

Smart Rename is a macOS app that lets you

        rename hundreds or thousands of files in seconds. It offers 4 powerful renaming rules: Find & Replace,  

        Sequence, Case Change, and Smart Variables (EXIF/GPS metadata).

What’s the

        difference between Free and Pro?

Free: 10 files per operation, 1 saved template, all rules available. No
```
            History/Undo.
```
Pro ($17.99): Unlimited files, unlimited templates, full History & Undo, priority
```
            support.
```

Does Smart Rename

        work on my Mac?

Smart Rename requires macOS 14.0 (Sonoma) or

        later. The app is completely optimized for Apple Silicon (M1/M2/M3/M4) but also works perfectly on Intel  

        Macs.

Are my files

        uploaded to the internet?

Never. Smart Rename works

        100% locally on your Mac. Your files never leave your computer. No personal data is collected. See our  

        Privacy Policy for details.

Purchase & License

How do I upgrade to

        Pro?

Open Smart Rename
Click « Upgrade to Pro » in the top bar (or try renaming more than 10 files)
Complete the purchase securely through the Mac App Store
Pro features unlock immediately

Is this a

        subscription?

No. Smart Rename Pro is a

        one-time purchase at $17.99. Pay once, use forever. All future updates are included.

How do I restore my

        purchase on another Mac?

Open Smart Rename on your new Mac
Sign in to the Mac App Store with the same Apple ID used for your purchase
Click « Restore Purchases » in the upgrade window
Your Pro license will be restored automatically

Can I get a refund?

Yes. Apple offers a 30-day refund guarantee

        for App Store purchases. Request a refund directly at *reportaproblem.apple.com*.

How to Use

How do I add files?

There are two simple ways:

Drag & Drop: Drag files or folders directly into the app window.
Add Button: Click the « Add Files » icon in the toolbar to open the standard file
```
            picker.
```

How do I use

        EXIF/GPS variables?

Enable the « Smart Variables » rule in your pipeline.
Add placeholder tags to your pattern, like {date}, {camera},
```
            `{city}`, or `{country}`.
```
Check the Real-Time Preview column to see the results instantly.
Click Rename when ready.

Can I undo a rename?

Yes, if you have the Pro version. After

        renaming, simply click the « Undo » button (or use Edit &gt; Undo) to instantly restore the original file names.  

        The undo history is maintained automatically.

How do I save a

        template?

Configure your rules exactly how you want them.
Click « Save » (disk icon) in the template toolbar.
Give your template a recognizable name.
Access it anytime from the Templates drop-down menu.

Troubleshooting

The app can’t rename

        some files

Common causes include:

Protected files: Some system files are strictly protected by macOS.

Permission denied: You need to grant folder access. Go to *System Settings >

                Privacy & Security &gt; Files and Folders* and ensure Smart Rename has access.

Files in use: Close other apps (like Finder Preview or Photos) using those files.
Read-only volume: Ensure your external drive or network share allows write access.

GPS metadata doesn’t

        appear

Verify your photos actually contain GPS data (make sure location services were enabled on your
```
            iPhone/Camera).
```
Reverse geocoding (converting coordinates to a city/country name) requires an active internet
```
            connection.
```
Many older or standalone cameras do not record GPS coordinates.

The app feels slow

        with many files

Smart Rename handles tens of thousands of files easily, however:

Extracting EXIF data and reverse geocoding GPS coordinates adds significant processing time.
Very large batches (100,000+ files) may take several seconds to load into the grid.
You can temporarily disable the « Smart Variables » rule to speed up preview generation significantly.

Pro purchase won’t

        unlock

Check your internet connection.
Click the « Restore Purchases » button on the paywall.
Completely restart the app (Cmd+Q).
Verify you are signed into the correct Apple ID in your Mac System Settings.
If the issue persists, please contact us.

Still need help?

    you’ve encountered a bug or have a feature request, we’d love to hear from you. We typically respond within  

    24-48 hours.

When reporting a bug, please include:

Your macOS version
Your Smart Rename app version (from the Smart Rename > About menu)
Clear steps to reproduce the issue
A screenshot if possible

Email Support

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        of Service](/smart-rename/terms/)